Frequently Asked Questions
Everything you need to know about your VIOFO shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I exchange an item for a different color?
Yes, we offer free exchanges for different sizes or colors of the same style, provided the item is in stock and meets our return eligibility criteria.
Are your materials sustainably sourced?
VIOFO is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and work exclusively with factories that ensure fair labor practices.